Yippee, back again! A subscription can only be renewed once it expires, so just make sure you wait until then. Once you’re ready for renewal, login, click “upgrade” in the top right corner, and click “renew” on the subscription of your choice to be taken to the checkout page.

Note! If your subscription is on auto-renewal, this is all taken care of for you! Your subscription payment will be automatically charged and you won’t experience any lapse in your access (as long as the payment goes through!). You can see if your subscription is set to auto-renew in the Payment and Subscription section of your account.

First off, can we just say how excited we are that you want to fill up your teacher toolbox with even more of our handy teacher tools?! (We’re doing a happy dance right now. For real.) To upgrade your subscription, login, click on the pink strip that says “Upgrade your subscription here”, click “upgrade” on the subscription of your choice, and you’ll be at the checkout page!

An Ultimate-to-All Access upgrade will just charge you the difference between the two prices.

Who doesn’t love a discount! Discount codes are applied first thing at the checkout stage: you’ll see “click here to enter your code” at the very top of the page. Unfortunately we’re unable to refund any payments confirmed without the discount code applied, so if you’re having any trouble, pop us an email at admin@topteacher.com.au before proceeding with the payment so we can get you sorted ASAP.

There’s a couple of reasons this might be happening:

1. You may have created both a free account and a paid one under different email addresses, so try logging into another if this could be the case! A handy hint: To find which email address you used to create your paid account, try searching ‘Top Teacher’ in your inbox. We would have sent you an account confirmation email when you signed up.
2. You may currently have a Top Teacher account that doesn’t include what you’re trying to access (hint: Ultimate doesn’t include the Digi-Pass!). We have several packages for different user needs, so for more info on the ins and outs of our subscription types or to upgrade your account, click here.

The Monthly subscription gives you unlimited access to the Digi-Tools and Digi-Games, as well as 20 resources downloads per month.

These download credits are applicable 1:1, so keep in mind that if you accidentally delete a resource from your computer, for example, downloading the same resource again will use another credit. Download credits also don’t roll over to the next month, so be sure to set a reminder a few days before the end of the month to use them up.

From a Free account to any paid subscription, your plan date will start as soon as the transaction is complete and last through the term of the plan (Monthly is 30 days while Ultimate and All Access are 365 days).  If you are upgrading from Monthly to Ultimate or All Access, your plan date will reset as soon as the transaction is complete, and last 365 days.  If you are upgrading from Ultimate to All Access, your flat-rate upgrade fee will be good for the remainder of your original subscription term, then will be renewed at All Access pricing for the next 365 day period.

We’re sad to see you go, but what must be, must be. In the Payment and Subscription section of your account, you’ll see an auto renewal toggle. Turning this toggle off will stop all future payments and you won’t need to do anything further: your subscription will end at the end of your paid month/year.

If you have multiple subscriptions (i.e. an old, expired one and a current, active one), you’ll just need to click on the active subscription number first in order to be taken to the details page containing the toggle.

The first step to trying out our resources is signing up for a free account. This will give you access to more than 450 freebies available across all year levels and learning areas, giving you 450 chances to see how worthy we are of an upgrade!

As for our paid resources, Digi-Tools, and Digi-Games, unfortunately we don’t offer a free trial. But we’ve introduced a Monthly subscription, designed as a taster, perfect for this purpose! This no-commitment subscription is paid on a monthly basis and gives you 20 resource downloads and an unlimited Digi-Pass each month. This way, you can get a good idea of what we have to offer and can then decide if you’d like to upgrade or discontinue.

Owing to the nature of downloadable e-resources, we don’t offer refunds. But, if for any reason our teaching tools aren’t making you dance around your kitchen with education-empowered joy, we want to hear about it. Top Teacher was created for you. So if you have any feedback on what we can do to make your experience even better, let us know at admin@topteacher.com.au.

In the event you forgot to turn off auto-renew or did not realise your subscription involved a recurring charge, please note the same policy applies. As with any subscription service, it is a user’s responsibility to consider and remember all aspects of a purchase, and to enquire as to the specifics of a payment process before proceeding.